spa policies
Cancellation: Reflecting the limited availability of appointments, a minimum of 12 hours advance notice is required for cancellation or reschedule of any treatment.  Guests who do not arrive at the appointed time, or fail to notify us within the 12-hour courtesy window, will be charged 50% of the entire treatment fee. A 35% charge will apply for those appointments rescheduled within the 12-hour window. Credit card information is required for all reservations. Please note that cancelled appointments are non-refundable.
Guest lockers are available in the men's and women's changing area. For your convenience we provide robes, slippers and locker amenities. Peace of mind is best served by not bringing valuables to the spa.
Great Jones Spa is not responsible for lost or stollen items anywhere in the spa.
Privacy is assured. We gather various personal information in order to preserve your well-being, optimize treatments, and make visits go as seamlessly as possible. You can be completely confident that any and all personal information you share with us will remain confidential.
Guests must be 18 or older. As we are unable to provide services to guests accompanied by minors, kindly make childcare arrangements prior to visiting the spa.
Gift Certificates may be redeemed for spa and salon services, spa products, and food and beverage at the Café. Please treat as cash, as we are unable to replace lost or stolen certificates. In lieu of cash refunds, credit will be issued for unused gift certificates, services or product purchases. Certificates may not be combined with other discounts or promotional offers.
Prices are subject to change without notice. While every effort is made to keep our site as current as possible, some item changes may not have yet posted. Please confirm current prices when reserving your appointment at 212.505.3185. Questions regarding an online order should be directed to online customer service at 212.471.0045, or
Service at our discretion In the interest of maintaining a harmonious environment, we reserve the right to provide or deny services at will.
Complimentary Water Lounge and Amenities: Those receiving spa treatments over $100 are invited to luxuriate in our Water Lounge free of charge. Those receiving treatments totaling less than $100 are invited to use the Water Lounge for a charge of $55. For your nourishment teas and lite snacks are available.
Party Bookings: Weddings, baby, and birthday showers, parties, and fundraisers are welcome at Great Jones Spa. Please call in advance so that we can accommodate you in the best possible manner. A gratuity of 20% is added to the service total for parties of five or more. For booking a party email to 
Weekends: 90 min massages are not available on Saturdays and Sundays
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