Frequently Asked Questions

We encourage you to book online for the fastest and most convenient experience. You’ll be able to select your preferred services, times, and providers at your convenience. You’re also welcome to call us at 212.505.3185 between 8:00 a.m. and 9:00 p.m. daily. A credit card is required to hold your reservation. If you’re using a gift card, please have the card number handy.

Yes—please share any allergies, pregnancy, recent injuries, or therapist preferences when booking. This helps us customize your experience.

Please arrive at least 15-30 minutes early to check in and settle into your experience. Arriving early allows you to seamlessly immerse yourself in our spa world and begin a journey of complete relaxation.

We’ll do our best to accommodate you, but services may be shortened to honor following appointments; full fee applies.

A scheduled appointment blocks a provider’s time. We kindly ask for at least 24 hours’ notice to cancel or reschedule. Same-day cancellations or missed appointments will incur a 50% charge of the scheduled service fee.

Our Water Lounge is a sanctuary for relaxation and flow, featuring a hot tub, cold plunge, steam room, sauna, and river rock sauna. While it offers designated quiet areas for deep rest, its dynamic energy often changes—particularly on weekends. It remains the heart of the spa experience, offering rejuvenation and ease.

Yes. You’ll receive two hours of complimentary Water Lounge access upon booking any service.

You can purchase a day pass:
Weekday Pass: $60 plus tax (9:00 a.m. – 9:30 p.m.; Wednesday, 1:00 p.m. – 9:30 p.m.)
Weekend & Holiday Pass: $70 + tax (8:30 a.m. – 9:30 p.m.)

Water Lounge passes can now be reserved online. Passes are limited on weekends and holidays due to potential overcrowding.

To check additional availability, feel free to call the front desk at 212.505.3185.

In accordance with Department of Health guidelines, pregnant guests may not use the hot tub, cold plunge, sauna, or steam room. However, you’re welcome to enjoy any spa service allowed for pregnant guests, as well as the relaxation areas.

A swimsuit is required. If you forget yours, you may enter the steam room or sauna in your robe. We also offer disposable swimsuits—just ask a locker room attendant or at the front desk.

Yes. We recommend using the Water Lounge before a facial (to allow products to better absorb post-treatment). For massage or body treatments, it’s up to you.

Yes, but please limit use to two towels per guest. Use the special striped towels for the inner sauna experience.

You may fully undress or keep on undergarments—whatever is most comfortable. Our licensed massage therapist will ensure you are properly draped and comfortable at all times.

Yes. Let your therapist know if you prefer light, medium, or deep pressure. Communication is welcome throughout.

Swedish is relaxing and great for overall tension relief.
Deep Tissue targets specific areas with specialized attention.

Yes, for guests in their second or third trimester. These are done lying sideways with supportive bolsters for safety and comfort.

Absolutely—postnatal massage helps restore balance and ease tension after childbirth. Please call the front desk to schedule this service.

It depends. For chronic issues, massage can help. For acute injuries (such as swelling, inflammation, or recent trauma), please consult a doctor first.

We work with trusted natural and professional-grade products including Naturopathica®, Red Flower™, Biotone® and Pure Fiji.

To maintain your sense of flow and maximize the benefits, hydrate often and allow yourself a period of rest. We suggest delaying your shower for a few hours. This gives the botanical oils time to fully absorb, promoting the cream’s hydrating and skin-renewing benefits.

After your CBD massage, we recommend following the same best practices as any therapeutic massage to maximize the benefits. First, be sure to drink plenty of water to help your body flush out toxins released from your muscles. Allow yourself time to relax and avoid strenuous activities for the rest of the day. To fully experience the anti-aging and hydrating benefits of Hyaluronic Acid, Squalane, and Resveratrol in the cream, we recommend waiting a few hours before showering to allow the product to fully absorb into your skin.

While this is a wellness-focused experience rather than a clinical treatment, many clients report a profound sense of calm and mental clarity during and after the session. The treatment is designed to reduce everyday stress and encourage a balanced mind-body connection. The natural properties of CBD, combined with the therapeutic power of massage and the calming scent of Palo Santo, work together to deepen your overall state of relaxation. For clinical anxiety, you should always consult with a healthcare professional.

When CBD is applied topically, it is designed to interact primarily with the skin and immediate underlying tissues. Because it is not ingested, it is widely considered to have a localized effect rather than a systemic one. If you have concerns about how your body might process topical CBD, we encourage you to consult with your physician.

Topical applications are generally well-tolerated. Most guests find the experience very soothing; however, as with any botanical product, individual skin sensitivity can vary. If you have a history of sensitive skin or are currently under a doctor’s care for a skin condition, please speak with your provider before your treatment.

Our licensed estheticians will tailor your treatment based on a skin consultation. You can switch facials at the time of service, depending on your needs. Hydrafacial™ treatments do require advance booking and may not be available without prior notice.

Yes. We use gentle, pregnancy-safe formulas across several of our facials.

Yes. Let your esthetician know your comfort level.

Yes—discontinue retinol or similar products at least 4 days prior to your treatment.

Yes, but we recommend booking at least 7 days prior to allow your skin to fully glow.

Ideally, once per month, or more frequently, depending on your skin goals.

Skincare lines we use: Jurlique®, Naturopathica®, Dr. Hauschka, Stem Cell Beauty Innovations™, Alchimie, Dr. Dennis Gross Skincare™, Environ® and Dr. Alkaitis.

Gift cards can be purchased online or in person, and have no expiration date.
To book using a gift card, you’ll still need a credit card to hold your appointment (no charge will be made). Bring the gift card with you at checkout.

Check your spam folder or add info@gjspa.com to your contacts. Still need help? Call us at 212.505.3185.

No. Gratuities can be added to your card at checkout or left in cash. An 18–20% tip is customary. For parties of five or more, a 20% gratuity is recommended.

Feel free to call us at 212.505.3185 or email info@gjspa.com.

We are devoted to ensuring you feel completely at ease—before, during, and long after your spa experience.