To ensure a tranquil experience for you and all our guests, please review our spa guidelines below.
Essential Policies
Arrival Time
Please arrive at least 15 minutes prior to your scheduled appointment to enjoy the Water Lounge and decompress.
Cancellation Policy
We kindly ask for at least 24 hours’ notice for any cancellations or changes to your appointment. Missed appointments or same-day cancellations will be charged 50% of the service fee. This policy allows us to compensate our therapists for their reserved time. Please contact us if you need to cancel any appointment.
The Water Lounge
What to Bring
Swimsuits are required for the Water Lounge. We provide robes, towels, and slippers.
Hygiene Standards
We ask all guests to shower before entering the pools. Our facilities are maintained through continuous cleaning and sanitation protocols to meet the standards set by the NYC Department of Health and Mental Hygiene.
Electronics
To maintain serenity, cell phone use is strictly prohibited in the lounge and treatment areas.
Health & Comfort
Medical Conditions
Please inform us of any medical conditions, allergies or pregnancies when booking. Note: Our therapists provide wellness treatments and do not offer medical diagnosis or treatment.
Preferences
Your comfort is our priority. You may request a male or female therapist, or a specific pressure level (e.g., Deep Tissue) at the time of booking.
Payments & Gratuities
Gratuity
Gratuities are not included in the service price but are greatly appreciated. The industry standard is 18-20% of the full service price. With large parties of five or more, a 20% gratuity is recommended.
Gift Cards
Gift cards must be presented at check-in. They are non-refundable and treated as cash.
